Generation attempts
One credit is held when a generation starts. If the provider fails to start or reports a failed job, the held credit is returned to your account.
Unused credits
Unused credits purchased within 24 hours may be eligible for a refund. Email [email protected] from your account email with the package and purchase date. We will review the request and respond by email.
After generation starts
Digital goods are not refundable once a generation starts, except when the provider fails and the credit is returned as described above.
How to request help
Include the email on your account, approximate purchase date, and order details if available. Stripe handles payment processing; approved refunds are returned to the original payment method where possible.